PRIVACY AND SECURITY POLICY Burnviva Last updated: January 2026

This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website [www.burnviva.com.br] (or the domain you use), make purchases, or interact with us.

By using our website and/or purchasing our products (encapsulated dietary supplements for weight loss, health, and well-being), you agree to the terms described here. If you do not agree, please do not continue browsing or complete any purchase.

1. Data We Collect

Data you provide:

  • Full name
  • CPF / CNPJ
  • Full address (for delivery)
  • Email
  • Phone / WhatsApp
  • Payment details (processed directly by secure payment gateways – we do not store credit card numbers)
  • Health information or goals (only when voluntarily provided in optional forms or questionnaires)

Data collected automatically:

  • IP address
  • Browser / device type and version
  • Pages visited, time spent
  • Cookies and similar technologies (see section 8)
  • Approximate geolocation data (when authorized)

Sensitive data: We do not collect or request sensitive data (such as detailed medical information), except if you voluntarily send it in a contact. If sent, it will be treated with the highest confidentiality and only for the stated purpose.

2. Purposes of Data Collection and Use

We use your data mainly to:

  • Process and deliver your order
  • Issue invoices
  • Send order status updates (via email, SMS, or WhatsApp)
  • Respond to inquiries, complaints, and support requests
  • Perform consumption profile analysis and improve our products/services
  • Send commercial communications (promotions, news, discounts) – you can opt out at any time
  • Comply with legal obligations (ANVISA, Brazilian Revenue Service, Consumer Defense Code, LGPD, etc.)
  • Prevent fraud and protect platform security

3. Legal Basis for Processing

We process your data based on the following LGPD grounds:

  • Performance of a contract (art. 7, V) → to process purchases and deliveries
  • Compliance with legal obligations (art. 7, II) → invoice issuance, document retention
  • Consent (art. 7, I) → for marketing communications (can be revoked)
  • Legitimate interests (art. 7, IX) → experience improvement, fraud prevention, anonymized statistical analysis

4. Data Sharing

We share your data only with:

  • Logistics companies and carriers (for delivery)
  • Payment gateways (e.g., PagSeguro, Mercado Pago, Stripe, etc.)
  • Email marketing and automation tools (when authorized)
  • Accountants and accounting firms (for tax purposes)
  • Public authorities when required by law
  • Technology partners (hosting, CDN, anonymized data analytics)

We never sell your personal data to third parties.

5. Storage and Security

Your data is stored on servers located in Brazil or in countries that provide an adequate level of protection (as determined by the ANPD).

We implement reasonable technical and administrative measures, including:

  • SSL/TLS encryption across the entire site (https)
  • Restricted access controls
  • Firewall and attack protection
  • Periodic backups
  • Incident monitoring

However, no system is 100% immune to risks. In the event of a security incident that poses a relevant risk or damage, we will notify affected data subjects and the ANPD, as required by the LGPD.

6. Your Rights (LGPD – art. 18)

You may, at any time and free of charge:

  • Confirm the existence of processing
  • Access your data
  • Correct incomplete/incorrect data
  • Anonymize, block, or delete unnecessary data
  • Request data portability
  • Revoke consent (when it is the legal basis)
  • Request deletion (except where there is a legal retention obligation)
  • Be informed about automated decision-making

To exercise any right, send an email to: [privacy@burnviva.com.br] We will respond within 15 days (extendable for an equal period if justified).

7. Data Retention Period

We will retain your data for as long as necessary for the purposes described or for the minimum legal period (e.g., 5 years for tax/invoice data, 10 years for consumer defense actions, etc.). After that, the data will be deleted or anonymized.

8. Cookies and Similar Technologies

We use essential cookies (for site functionality), performance, functional, and marketing cookies (with your consent). You can manage preferences via the cookie banner or browser settings.

9. Links to Third-Party Sites

Our site may contain links to partners or social networks. We are not responsible for the privacy practices of those third parties. We recommend reading their policies.

10. Changes to This Policy

We may update this Policy from time to time. The most recent version will always be available here, with the date of the last update. Significant changes will be communicated by email or site notice.

11. Contact

Questions about this Policy or your personal data? Send a message to: Email: [privacy@burnviva.com.br] 

Thank you for your trust!

Burnviva  2026